Send us the step you are stuck on.
Email setup support with the step, kit version, affected page, what you expected and a screenshot. Hide token values.
Email contact@shopcanvas.ai with the step number, kit version, affected page, what you expected and a screenshot of the error. Hide token values, customer details and payment information.
Earlier founding-kit purchases retain their included 30 days of email setup support and original terms. Free Build uses self-serve guidance; Run support is a proposed paid service, not yet active.
Email setup support
contact@shopcanvas.ai — include the step link, e.g. /docs/framer/setup#connect.
Explore the component reference
Every component, what it does, and which ones bind to the CMS.
Before you write
- Check the troubleshooting page: six questions in your own words.
- Re-read the “What you should see” and “If you get stuck” notes on the step you are on.
- Never email an Admin token, password or app secret. The public Storefront token stays in the plugin’s Connect screen.